Terms & Conditions

Thank you for using the kocreations website, we hope you enjoy all the products we sell, but please be mindful that by using this site you agree to use it only for lawful purposes and are agreeing to our rules.

You must also use it in a way that does not infringe the rights of, restrict or inhibit the use and enjoyment of, this site by anyone else.  

This website is updated on a regular basis and we hold the right to change or remove content and/or products at anytime without notice.

Payments and cancellations

kocreations reserves the right to withhold any product until payment from you, the customer, has been made. Payment to be made via PayPal where possible, if there are any issues, please contact us and we will use alternative means of payment.

Cancellation of an order will not be possible once the product purchased has been posted, should the product be returned, the cost of any postage incurred by kocreations will be deducted and return postage will be paid by the customer. If the product is returned and is damaged when posted back, no refund will be possible.

Description of Products

Each product purchased is sold subject to its Product Description which sets out additional specific conditions related to that product including, terms and conditions concerning estimated delivery dates and times, warranties, after sales service and guarantees.

We will make every endeavour to ensure that all product details, descriptions and prices of products appearing on the website are correct at the time when the product is uploaded to the site. Please be mindful that although we will keep the website up to date as much as possible, the product details may not always reflect the position exactly at the moment you place an order.

All product sizes and measurements are approximated, however, we do our very best to make sure they are as accurate as possible.

When burning candles, please never leave a burning candle(s) unattended and leave at least 10cm between candle/s and other items. Burn candle(s) out of reach of children and animals. Do not burn candles on or near anything that can catch fire.

All our products are NOT suitable for children.